serviceS
Full and fast, from order to delivery
Lattuada NA ensures that every customer is served quickly, timely, carefully and politely.
All orders are considered as priorities and are processed on an “As Soon As Possible” basis.
List of
services:
Pre-sales advice:
the order is created together with the customer.
The dialogue with the advisor is direct and continuous.
The offer is clear and unambiguous.
After-sales:
Lattuada NA ensures the customers' full satisfaction with their purchase. The advisor follows the order up on a regular basis to make sure everything is running smoothly, and always makes himself available for new requests.
Routine maintenance:
the customer is involved in planning visits to its premises at regular intervals, to check that the Lattuada machines are properly operating.
Technical support:
in case of fault notifications from customers, two levels of response are provided for:
REMOTE SUPPORT:
the Lattuada NA engineers receive the ticket
and find a solution online, using a dedicated
WhatsApp Business number to communicate.
Whenever necessary, they operate supported by AR.
SUPPORT AT SITE:
if the fault cannot be cleared remotely,
the Lattuada NA experts are ready to leave without delay.
Training:
the Lattuada NA engineers are also qualified trainers in case of:
PURCHASE OF A NEW MACHINE:
at the time of set-up, when those who will have to operate
the machine need to be specifically trained.
STAFF TURNOVER:
when new recruits need support to acquire
the knowledge necessary to perform theire tasks.
REQUESTED UPGRADES:
when the customers request new features to be installed in their machine and this involves major changes as compared to the previous version.
